Location
, , malaysia, , , malaysia, Malaysia
Posted
July 10, 2026
Job Description
Executive recruitment company, Monroe Consulting Malaysia is partnering with a leading global supply chain organization, providing specialized supply chain solutions worldwide. The company is now looking to hire a Customer Service Executive (Control Tower).
This role plays a key part in ensuring end-to-end supply chain visibility, operational efficiency, and timely execution of shipments for one of the company's major clients. The role involves daily coordination with customers, carriers, suppliers, and internal teams, while maintaining high service quality and meeting performance and cost targets.
Day to Day Operations
- Act as the first point of contact for customers, transport providers, suppliers, and other supply chain stakeholders.
- Handle transport requests, related documentation, and data entry into IT systems.
- Manage transport bookings with service providers according to schedules and routings.
- Coordinate spot qu...