Customer Service - Level 1 Agent (English & Chinese-Mandarin speaking) - Remote based in the Ph[...]
Alphanumeric Systems
Job Description
Make a Difference in Healthcare and Life Sciences:
Alphanumeric is hiring a (English & Chinese-Mandarin speaking) Customer Service - Level 1 Agent (Remote based in the Philippines - permanent project) to work supporting one of the biggest Pharma companies in the world. We're seeking candidates with a passion for customer service, who are able to problem-solve with a focus on strategic thinking. In this role, you’ll be the first point of contact for clinical staff and stakeholders, providing essential technical and operational support that directly impacts patient care and global health initiatives.
Note: we can hire candidates already based in the Philippines. If you are not a citizen you need to have a Temporary Residence Visa (valid for 1 year at least) or a Permanent Residence Visa.
Why This Role Matters:
Your work will help ensure smooth clinical operations for a global pharmaceutical leader—supporting processes that ultimat...