Location
coquitlam, metro vancouver regional district, Canada
Posted
July 16, 2026
Job Description
Become a Customer Service Supervisor at Waste Connections of Canada, focusing on team excellence and operational efficiency. This role emphasizes coaching and elevating customer service standards.
As a vital leadership figure, you will bring 2-3 years of customer service experience, with a preference for management experience. Your responsibilities include supervising team members, tracking call volume, and managing customer account issues. You will also ensure compliance with company policies and foster collaboration among internal departments.
Key Responsibilities:
• Coach and support customer service team members
• Monitor team productivity and service metrics
• Escalate and resolve customer service complaints
• Manage customer account modifications and billing
• Implement process improvements to enhance efficiency
Requirements:
• Minimum 2-3 years in customer service settings
• 1+ year supervisory expe...
As a vital leadership figure, you will bring 2-3 years of customer service experience, with a preference for management experience. Your responsibilities include supervising team members, tracking call volume, and managing customer account issues. You will also ensure compliance with company policies and foster collaboration among internal departments.
Key Responsibilities:
• Coach and support customer service team members
• Monitor team productivity and service metrics
• Escalate and resolve customer service complaints
• Manage customer account modifications and billing
• Implement process improvements to enhance efficiency
Requirements:
• Minimum 2-3 years in customer service settings
• 1+ year supervisory expe...