Customer Service Leader: Elevate Client Experience

Full-time Gestión y operaciones

THE/STUDIO in Barcelona is seeking a Customer Service Manager to lead and mentor the customer service team, ensuring high-quality service delivery and maintaining client relationships. This role involves overseeing daily operations, training team members, and acting as an escalation point for complex issues. The ideal candidate has over 5 years of experience in customer service, strong leadership skills, and excellent communication abilities. A background in e-commerce or fashion is preferred, and proficiency in English is required. The company promotes a collaborative and inclusive work culture.
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