Job Description
As a Customer Service Lead or Community Lead, you are integral to the elevated member experience at your We Work location.
You will report to your building each day and will be responsible for ensuring we meet our members' needs and maintain our We Work integral standards. In addition, you'll ensure we deliver on our targets for an uncompromised member experience through curated events based on members' interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests.
Depending on the location you are assigned, you'll either work with a variety of members from different backgrounds and industries or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations.