Job Description
**Your Role**
Aptiv is seeking a Customer Service Lead to join our team in Linares, Nuevo León.
In this role will manage client orders respecting established commitment dates, establishing a successful relationship with the internal team and external customers aimed at continuous improvement culture.
- Customer Service
- Review and meet established delivery deadlines with clients
- Communication with internal team and external customers
- Review customer placement orders
- Waterfall Analysis
- Release Coverage Coordination
- Main Coordinator for Customer Updates
- PF Control / CR Follow-UpPortals Monitoring / Follow-Up
- Escalation Process on Delivery Risks
- Idocs Process Follow-Up
- ASN Correct Transmission Follow-Up
- Debits Control & Follow-Up
**Your Background**
Key ingredients for succeeding in this role are your:
- Bachelor's degree in Mechatronics, Electronics or Industrial Engineering
- English Fluent