Customer Service Lead Analyst - C13

Citi

Full-time Other-General
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Location
Seoul, Seoul, South Korea
Posted
July 17, 2026

Job Description

The Customer Service Lead Analyst is a senior-level position responsible for leading client resolution and support activities in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

  • Develop and exercise business plans, policies and procedures as well as projects to improve efficiencies, as needed
  • Manage a specific product or process within a specific infrastructure area and advise on significant business/product decisions
  • Analyze operational flow for potential risks and ensure operational execution
  • Oversees complex analyses to identify authentication strategy and procedure gaps
  • Ensure appropriate balance between fraud risk, operational cost and customer experience
  • Update the Manager Control Assessment process, ensuring that all risks related to Client Operations are captured
  • Appropriat...

    • Job Details

    • Job Type
      Full-time
    • Category
      Other-General
    • Date Posted
      July 17, 2026
    • Application Deadline
      August 26, 2026