Location
klang city, selangor, Malaysia
Posted
June 18, 2026
Job Description
Job Overview
Responsible for handling customer service requests, coordinating service resources, monitoring service quality, and managing customer satisfaction for the Malaysia subsidiary. The role serves as a key communication bridge between customers, dealers, and internal service teams to ensure timely, compliant, and high-quality service delivery.
Key Responsibilities
1. Customer Service Handling & Response
- Receive and manage local customer equipment repair and service requests.
- Verify customer and equipment information, accurately record service incidents and requests.
- Create service orders promptly and coordinate with technical service personnel for on-site support.
- Handle other customer service inquiries in accordance with service standards.
- Clearly communicate response and feedback timelines to customers.
2. Customer Follow-up & Satisfaction Management
- Develop c...