Job Description
Customer Service Agent – CognizantJob Summary: Customer Service Agent.ResponsibilitiesA Customer Service Agent is responsible for providing timely accurate and professional support to customers across voice chat and email channels ensuring high customer satisfaction and effective issue resolution.In this role you will:You will serve as the first point of contact for customers, delivering timely, accurate support across multiple channels.
You will address customer inquiries, resolve issues efficiently, and ensure a positive experience by actively listening and understanding customer needs.Key Skills RequiredProven customer support experience or experience as client service representative.Ability to appreciate the customers' perspective showing empathy.Active listening to fully engage the customer with their concerns.Ability to multi‐task during customer interactions with multiple systems and resources.Understand policies and procedures and communicate them professionally to the c...