Customer Service Intern

SAMSUNG

Full time Information and Record Clerks
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Location
Quận 1, Thành phố Hồ Chí Minh, Vietnam
Posted
July 22, 2026

Job Description

Position Summary

1. Provides best service to customer by improving service centers fields.
2. Secures service competitiveness by improving KPIs and by supporting issues of service centers.
3. Promote service differentiation by discovering best practices and propagating those practices to other service centers.

Role and Responsibilities

  • Validate warranty claims by reviewing service records, Big Data, and GPS data to ensure compliance.
  • Coordinate with Authorized Service Centers (ASC) to investigate suspicious cases, follow up on supporting documents, and facilitate warranty claim resolution.
  • Prepare operational reports and provide regular updates on warranty verification outcomes to the Customer Service Operations team.
  • Support monthly service operations, including invoice verification, payment processing, and cross-functional coordination with Finance and external partners.

    • #li-savina

    Skills and Qualifications...

    Job Details

    • Job Type
      Full time
    • Category
      Information and Record Clerks
    • Date Posted
      July 22, 2026
    • Application Deadline
      August 31, 2026