Location
Wilpshire, Lancashire, United Kingdom
Posted
July 16, 2026
Job Description
We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes.You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response.
Key Responsibilities
Act as the main contact for tenants regarding property-related issues, repairs, and complaints.
Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency.
Assess and triage property complaints, ensuring accurate recording and appropriate escalation.
Use Housing Management Systems to manage cases, update records, and track progress.
Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions.
Maintain high cus...
Key Responsibilities
Act as the main contact for tenants regarding property-related issues, repairs, and complaints.
Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency.
Assess and triage property complaints, ensuring accurate recording and appropriate escalation.
Use Housing Management Systems to manage cases, update records, and track progress.
Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions.
Maintain high cus...