Location
cebu city, cebu, Philippines
Posted
June 20, 2026
Job Description
We are looking for a dedicated and customer-focused Customer Service Representative to join our thriving operations in Cebu Central Visayas. This full-time role will provide exceptional support to our valued travel clients, ensuring their queries and needs are handled promptly and professionally.
What you'll be doing
Respond to inbound customer inquiries via phone, email and chat, providing accurate and helpful information
Troubleshoot and resolve customer issues in a timely manner, going above and beyond to deliver exceptional service
Update customer records and maintain detailed documentation of all interactions
Identify opportunities to enhance the customer experience and provide feedback to the management team
Collaborate with cross-functional teams to ensure seamless service delivery
Adhere to all company policies, procedures and quality standards
What we're looking for
At least 1 year of experience in ...
What you'll be doing
Respond to inbound customer inquiries via phone, email and chat, providing accurate and helpful information
Troubleshoot and resolve customer issues in a timely manner, going above and beyond to deliver exceptional service
Update customer records and maintain detailed documentation of all interactions
Identify opportunities to enhance the customer experience and provide feedback to the management team
Collaborate with cross-functional teams to ensure seamless service delivery
Adhere to all company policies, procedures and quality standards
What we're looking for
At least 1 year of experience in ...