Customer Service for Retail Ecommerce - Voice/Non Voice
TORCH Solutions
Full-time
Management & Operations
Location
cagayan de oro, northern mindanao, Philippines
Posted
June 17, 2026
Job Description
About The Opportunity
A fast-growing talent outsourcing partner for global retail e-commerce brands, we deliver mission‑critical customer service operations across voice and non‑voice channels. Our teams power seamless, 24/7 customer experiences for leading DTC and marketplace retailers—resolving inquiries, driving satisfaction, and turning service into retention. Based in the Philippines, we offer a dynamic, performance‑driven environment for customer experience professionals ready to scale with global brands.
Role & Responsibilities
- Resolve customer inquiries and issues accurately and efficiently via voice (phone) and non‑voice (email, chat, social) channels.
- Process returns, exchanges, order modifications, and billing inquiries in real‑time using proprietary CRM and order management systems.
- Proactively identify and elevate complex cases or trends to supervisors or specialized teams for resolution.
- Adhere to brand...