Location
winnipeg, mb, Canada
Posted
June 25, 2026
Job Description
Join Viessmann Canada as a Customer Service Representative focusing on Technical Services in Waterloo. Manage warranty and logistics tasks while upholding quality standards.
This role requires a detail-oriented professional who excels in organization and customer service. You will be responsible for processing warranty returns, assigning authorizations, and ensuring customer satisfaction in a dynamic environment. The job is initially onsite with potential to transition into a hybrid model.
Key Responsibilities:
• Organize and process warranty returns and documentation
• Assign RGA numbers for all returned parts
• Oversee warranty acceptance and customer credits
• Collaborate with sub-suppliers to manage component returns
• Assist in quality inspections and stock repackaging
Requirements:
• High School Diploma or GED essential
• At least 1 year of customer service experience required
• Familiarity with hydronic heating components preferred
• Strong or...
This role requires a detail-oriented professional who excels in organization and customer service. You will be responsible for processing warranty returns, assigning authorizations, and ensuring customer satisfaction in a dynamic environment. The job is initially onsite with potential to transition into a hybrid model.
Key Responsibilities:
• Organize and process warranty returns and documentation
• Assign RGA numbers for all returned parts
• Oversee warranty acceptance and customer credits
• Collaborate with sub-suppliers to manage component returns
• Assist in quality inspections and stock repackaging
Requirements:
• High School Diploma or GED essential
• At least 1 year of customer service experience required
• Familiarity with hydronic heating components preferred
• Strong or...