Customer Service Executive

Full-time Other-General

Job Summary

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities

• May provide on‑time reporting, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems, and/or other support to sales team members and external customers.
• Research and resolve moderately complex problems, and track orders.
• Order Management – SO or PO entry processing.
• Enter Expedites in system.
• Identify, investigate, and participate in opportunities to improve processes and procedures, including key performance metrics.
• Ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws.
• Maintain and update electronic and/or hard‑copy records as required.
• Other duties as assign...