Customer Service Executive

Full-time Information and Record Clerks

Job description

Job Title

: Customer Support Executive (Voice / Blended

)
Departmen

t: Customer Success, Service & Operatio
nsEmployment Typ

e: Full-Time, Permane
ntRole Categor

y: Voice / Blend

ed
Job Descript
ionRoles & Responsibilit
iesHandle customer queries throu

gh phone calls, emails, and c

hat channe
ls.Provide timely and accurate solutions to customer concerns and issu
es.Deliv

er excellent customer serv

ice by actively listening and understanding customer nee
ds.Maintain a professional and empathetic approach while interacting with custome
rs.Ensu

re quick resolut

ion of issues with a focus on customer satisfacti
on.Meet key performance metrics such
as:Average Handling Time (A
HT)First Call Resolution (F
CR)Customer Satisfaction (CS

AT)