Customer Service Executive (Freight Forwarding)

Full-time Other-General

Details:

• Ubi area
• Permanent Position

Responsibilities

• Manage customer accounts and serve as the main point of contact for import and export shipment enquiries.
• Coordinate with carriers, transport providers, customs brokers, overseas agents, and internal stakeholders to ensure smooth shipment execution.
• Prepare and process shipping, customs, and related documentation accurately and promptly.
• Monitor shipment progress, provide timely updates, and resolve delivery or service issues.
• Handle customer enquiries, complaints, and follow up professionally to ensure high service standards.
• Prepare quotations and support business development opportunities through customer follow-ups.
• Ensure compliance with customs regulations, trade requirements, and company policies.
• Coordinate transportation, warehousing, and delivery arrangements where requ...