Location
dubai, dubai, United-Arab-Emirates
Posted
June 27, 2026
Job Description
Responsibilities
- Customer Support: Respond promptly to customer inquiries via phone, email, and chat. Provide accurate product information, usage guidance, and troubleshooting assistance.
- Order Processing: Manage order entry in ERP/CRM systems. Coordinate with logistics and warehouse teams to ensure timely delivery.
- Issue Resolution: Handle complaints, returns, and warranty claims efficiently. Escalate technical issues to the appropriate department for resolution.
- Documentation & Compliance: Maintain detailed records of customer interactions and transactions. Ensure compliance with healthcare regulations and company policies.
- Relationship Management: Build and maintain strong relationships with clients to enhance satisfaction and loyalty. Conduct follow‑ups to ensure service quality and gather feedback.
- Bachelor’s degree, preferably in Life Sciences, Healt...