Location
Crawley, West Sussex, United Kingdom
Posted
July 19, 2026
Job Description
Morgan McKinley is recruiting for an experienced Customer Service Executive with excellent customer service skills to join a fast-growing and exciting company based in East Grinstead.
The successful candidate will be responsible for handling daily customer enquiries, processing orders through a ticketing system, and building and maintaining strong customer relationships while delivering a high standard of service.
Location: East Grinstead - Hybrid (2-3 days office-based)
Hours: Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm
Key Responsibilities
Act as the first point of contact for customer enquiries, delivering exceptional service and maintaining strong customer relationships.
Resolve daily customer queries, process orders, and manage related correspondence accurately and efficiently.
Use ticketing systems to manage and update customer requests in line with SLAs and standard operating procedures.
Liaise with Customer Services, Warehouse Team L...
The successful candidate will be responsible for handling daily customer enquiries, processing orders through a ticketing system, and building and maintaining strong customer relationships while delivering a high standard of service.
Location: East Grinstead - Hybrid (2-3 days office-based)
Hours: Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm
Key Responsibilities
Act as the first point of contact for customer enquiries, delivering exceptional service and maintaining strong customer relationships.
Resolve daily customer queries, process orders, and manage related correspondence accurately and efficiently.
Use ticketing systems to manage and update customer requests in line with SLAs and standard operating procedures.
Liaise with Customer Services, Warehouse Team L...