Customer Service Executive - 3 months contract

Full-time Other-General

We are a licensed employment agency assisting our client, a fast-growing festive gifting and premium F&B retail company in Singapore, to hire Customer Service Executives for their upcoming Mid-Autumn Festival peak season.

This is a 3-month contract role suitable for candidates who enjoy customer interaction, order coordination, and working in a lively festive retail environment.

Responsibilities

• Respond to customer enquiries through phone calls, WhatsApp, email, social media, and online platforms.
• Assist customers with product information, order placement, delivery timing, pricing, promotions, and festive gifting options.
• Handle order-related issues such as amendments, cancellations, delivery updates, missing items, complaints, and urgent requests.
• Coordinate closely with e-commerce, warehouse, logistics, and retail teams to resolve customer matters quickly.
• Support corporate gifting enquiries and ...