Job Description
Key Responsibilities
. Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
. Follow up closely with internal parties for resolutions.
. Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
. All customer service request and any follow-up interaction is logged into CRM accurately and timely.
. Assist in processing and invoicing Local and Export spare part orders.
. Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
. Spare parts inventory management.
. Perform other assigned duties and/or project work.
Requirements
. Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment wi...