Customer Service & Dispatch Operations Lead

Summit Search Group

Full-time Other-General
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Location
kamloops, thompson nicola regional district, Canada
Posted
June 18, 2026

Job Description

Take charge of customer service and dispatch operations in this fulfilling role. You'll ensure seamless office management and support for branch activities.
Join a well-established services organization as a Customer Service and Dispatch Operations Lead. Here, you'll coordinate service requests, assist with operational communications, and maintain crucial customer records. Your self-motivation and strong organizational capabilities are essential for thriving in this dynamic role.
Key Responsibilities:
• Address customer inquiries with professionalism via phone and email
• Coordinate service requests and assist with dispatch efforts
• Help schedule and manage operational communications
• Maintain updated customer records and handle billing questions
• Support filing, documentation, and branch operations
Requirements:
• 2+ years of relevant customer service or operations experience
• Strong phone communication and multitasking skills
• Highly organized, w...