Customer Service Deputy Manager

Full-time other-general

Lead the Customer Care team to deliver excellent service and drive customer engagement in support of business growth. Own end-to-end order management orders, enquiries, and complaints ensuring timely resolution and OTIF (On-Time-In-Full) performance. Develop and improve customer service policies, procedures, and departmental KPIs, aligning execution with company strategy. Coordinate cross-functionally with Supply Chain, Production, Logistics, and Quality to ensure seamless order fulfilment and resolve disruptions/shipment delays. Drive continuous improvement and reporting analysing performance data, leading digitalisation/ERP initiatives, and presenting insights in management reviews Requirements Bachelor's/Master's in Engineering, Supply Chain, Business, or related field, with 8+ years in Customer Service/Customer Care/Order Management (manufacturing environment preferred), including 23 years in a supervisory/managerial role. Strong analytical, reporting, and cross-functional stake...