Location
Matlock, England, United Kingdom
Posted
July 17, 2026
Job Description
About the Role
We are seeking a highly organised and customer-focused Customer Care Coordinator to join our team. This role is responsible for ensuring customers experience a seamless transition from the sales process through to aftercare, providing exceptional service and support throughout the defects and maintenance period.You will act as the key point of contact for customers, clients, contractors, and maintenance operatives, coordinating defect resolution work, managing appointments, maintaining accurate records, and ensuring high levels of customer satisfaction.
Key ResponsibilitiesCustomer Service & Defects ManagementEnsure customers experience a smooth transition from sales to aftersales. Act as the first point of contact for customers reporting defects and maintenance issues. Respond promptly to customer enquiries via telephone and email. Liaise with customers throughout the defects process, keeping them informed until issues are fully resol...
We are seeking a highly organised and customer-focused Customer Care Coordinator to join our team. This role is responsible for ensuring customers experience a seamless transition from the sales process through to aftercare, providing exceptional service and support throughout the defects and maintenance period.You will act as the key point of contact for customers, clients, contractors, and maintenance operatives, coordinating defect resolution work, managing appointments, maintaining accurate records, and ensuring high levels of customer satisfaction.
Key ResponsibilitiesCustomer Service & Defects Management