Location
Gloucester, Gloucestershire, United Kingdom
Posted
June 24, 2026
Job Description
The role of Customer service coordinator is position that requires strong customer service skills, patience, atd and to be able to organise/prioritise his/her daily tasks to ensure all daily and weekly objectives are met.
• The ability to build up a strong rapport with customers, and fellow colleagues.
• Ensure high quality customer service for the services we supply
• To be a team player and show initiative planning out day to day workload.
Key Responsibilities
• Provide high level service support to Customer service Engineers and external customers.
• Interface with cross functional work teams such as Engineering, Customer support//sales and marketing.
• Create and maintain service information within the CRM.
• Chasing Engineers to ensure the final documentation is available once a service visit is complete.
• Ensuring all in house repairs are scheduled in a timely manner
• Raising of service cases, coordinating th...
• The ability to build up a strong rapport with customers, and fellow colleagues.
• Ensure high quality customer service for the services we supply
• To be a team player and show initiative planning out day to day workload.
Key Responsibilities
• Provide high level service support to Customer service Engineers and external customers.
• Interface with cross functional work teams such as Engineering, Customer support//sales and marketing.
• Create and maintain service information within the CRM.
• Chasing Engineers to ensure the final documentation is available once a service visit is complete.
• Ensuring all in house repairs are scheduled in a timely manner
• Raising of service cases, coordinating th...