Job Description
Job Description:
Position Summary:
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.
Major Responsibilities:
- Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
- Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
- Assure that all Penske Rental units are maintained and prepared for customers
- Ensure parts are available for scheduled work
- Hold vendors accountable for quality and adherence to schedule for outside work
- Provide customer service, assuring customers are satisfied...