Job Description
Description
Join a fast-paced, essential services team providing critical support to the community. We are looking for resilient, passionate, and dedicated Customer Service Consultants to join our 24/7 operations team in Melbourne. In this role, you will handle emergency and general inquiries for a major utility provider, serving as a critical lifeline for electricity-related inquiries, fault reporting, and life-support emergencies.
This is a pure service role with no sales and no billing tasks—your sole focus is providing impactful, essential support when it matters most.
Key Details
Work Type: Permanent Full-time, 38 hours per week
Commencement Date: Monday, 20th July 2026
Work Location: 485 La Trobe St, Melbourne (100% Onsite role)
Roster Balance: Dynamic 24/7 rotating schedule with shifts released 4 weeks in advance. Overnight shifts are strictly capped at just 14 nights per 3-month bl...