Customer Service & Complaints Specialist

Full time Information and Record Clerks

Job Title: Customer Communications & Complaints Specialist | Insurance
Location:  Sydney | Hybrid ( 1 weekend per month on a rotating roster)
Duration:  Permanent | Full time
Eligibility:  Australian Citizen or Permanent Resident

MAYDAY Recruitment is partnering with a fast-growing, venture-backed insurance business undergoing an exciting period of growth and transformation. 

This isn’t your typical insurer. They’re building a modern, customer-first platform that blends insurance, health, and care—where the experience matters just as much as the product. It’s a high-growth environment where things move quickly, ideas are welcomed, and the customer journey is constantly evolving.

As a Customer Communications & Complaints Specialist, you’ll handle complex conversations, complaints, and escalations—but this isn’t about following scripts or ticking boxes. It’s about using ju...