Location
Brentwood, Essex, United Kingdom
Posted
July 08, 2026
Job Description
Customer Service, Complaints Handler required to join our established client on a temp to perm basis asap. Hourly rate is based on a salary of between £26,436 - £30,000. Candidates who prefer a micro-managed environment will not be right for this role. The position is ideal for an individual who is not afraid to ask questions, works to their own initiative, and is confident to get stuck in. Hours of work will be Monday - Friday, 8.00am - 5.00pm.
Duties:
First point of contact for customer queries
Manage customer queries and complaints from initial contact through to resolution
Keep customers informed with clear, accurate and timely updates
Proactively contact customers to arrange and confirm upcoming appointments
Investigate customer concerns by working closely with planners, supervisors and operational teams
Identify root causes of complaints and support corrective actions
Escalate complex or high-risk issues where appropriate
Maintain accurate recor...
Duties:
First point of contact for customer queries
Manage customer queries and complaints from initial contact through to resolution
Keep customers informed with clear, accurate and timely updates
Proactively contact customers to arrange and confirm upcoming appointments
Investigate customer concerns by working closely with planners, supervisors and operational teams
Identify root causes of complaints and support corrective actions
Escalate complex or high-risk issues where appropriate
Maintain accurate recor...