Customer Service Centre Specialist

Full-time Management & Operations

Responsibilities

• Provide expertise and guidance on lending policies, procedures and best practices.
• Coach, mentor and develop employees through training and ongoing support.
• Review loan and call quality to ensure compliance, consistency and strong customer outcomes.
• Drive continuous improvement by identifying and implementing process enhancements.
• Support organizational change through clear communication and effective training.
• Lead projects and collaborate with partners to advance Customer Service Centre priorities.

Qualifications

Required

• Bachelor’s degree in agriculture, business, finance or a related field.
• Minimum three years of experience in lending, financial services, customer service or a related environment (or an equivalent combination of education and experience).
• Strong knowledge of lending practices, loan administration and secured lending requirem...