Location
nottingham, england, United-Kingdom
Posted
June 16, 2026
Job Description
Job Description
Customer Service Associate
Location: Nottingham
Your Benefits
- Salary of £24,784
- Access to a company pension scheme, paid maternity leave, holiday pay and our Employee Assistance Programme
- Make the most of discounts at major retailers (including Apple and cinemas) and attractions (including Alton Towers and The London Eye) through UPS Perks at Work
- Industry-leading training
- Opportunities to progress with our 'promotion from within' policy
Your Main Responsibilities Will Include
37.5 hours per week, with rota-based shifts falling between 8 a.m. and 6 p.m.
- Assisting customers by phone and email with tracking, billing, claims, service issues, and general UPS inquiries
- Owning each case from first contact through resolution, providing clear updates along the way
- Communicating proactively when follow-up or service-impact updates ar...