Customer Service Associate I

Ruger

Full time Information and Record Clerks
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Location
Mayodan, North Carolina, United States
Posted
July 08, 2026

Job Description

Job Description:

Starting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay.

Essential Job Duties:

  • Respond to detailed telephone inquiries
  • Maintain a positive professional attitude through all calls, and listen attentively to customer needs.
  • Maintain customer confidentiality.
  • Identify firearms that should be returned to the factory for service
  • Use technical knowledge to provide guidance to customers over the phone.
  • Use computer software including MOM or Oracle.
  • Process payments for service/parts orders.
  • Generate shipping labels and process emails.
  • Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.
  • Provide support for quarterly parts inventorie...

    • Job Details

    • Job Type
      Full time
    • Category
      Information and Record Clerks
    • Date Posted
      July 08, 2026
    • Application Deadline
      August 17, 2026