Customer Service Associate (Front-Desk)

Full-time Other-General

About the job:

We are seeking a Customer Service Associate, to assist the team in frontline operations at the front desk ensuring smooth operations. You will need to display a professional image by delivering high-quality service experience and accurate information to customers.

Accountabilities, responsibilities and main duties:

• Ability to deliver professional and high-quality service experience in a customer-facing role.
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure seamle...