Location
singapore, singapore, Singapore
Posted
June 25, 2026
Job Description
Customer Service
- Provide prompt, courteous, and accurate responses to patients' and caregivers' enquiries via phone, email, and other approved communication channels.
- Act as a liaison between patients/families and internal stakeholders to ensure seamless service delivery and a positive patient experience.
- Ensure continuity and clarity of communication, with prompt follow-up when addressing queries or relaying information between internal stakeholders and enquirers.
- Handle service‑related issues sensitively and escalate matters appropriately when required.
- Provide coverage at the customer service counter during periods of manpower shortage or operational need.
- Assist in scheduling emergency and non‑urgent appointments in accordance with operational protocol.
- Retrieve and manage referrals from the Agency for Integrated Care (AIC) e-Referral System in a timely...