Customer Service and Order Management Executive

Brambles

Temps plein Information and Record Clerks
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Location
Bangkok, Bangkok, Thailand
Posted
June 28, 2026

Job Description

Description

Key Responsibilities May Include:

  • Lead the resolution of complex and critical customer inquiries, delivering first-level support and guiding customers through service solutions, system navigation, and business processes.
  • Collaborate with internal stakeholders (e.g., Key Account Management, Finance, Operations) to troubleshoot and resolve customer issues, conducting root cause analysis and implementing long-term corrective actions.
  • Oversee the resolution of billing disputes and discrepancies, ensuring accuracy in ERP systems and clear communication of outcomes to customers.
  • Monitor customer account performance, utilizing control and financial reports to identify discrepancies, trends, and opportunities for process optimization.
  • Maintain accurate customer records and service-related data within CRM systems, ensuring timely and accurate completion of tasks and adherence to key performance metrics.
  • Su...

    • Job Details

    • Job Type
      Temps plein
    • Category
      Information and Record Clerks
    • Date Posted
      June 28, 2026
    • Application Deadline
      August 07, 2026