Location
Torrance, CA, United States
Posted
June 29, 2026
Job Description
Customer Service & Claims Agent (Automotive)
Location: On-site – Irvine, CA
Schedule: Monday–Friday + rotating Saturday (1x every 2 months)
Industry: Automotive / Vehicle Service Contracts
Overview
We are seeking a Customer Service & Claims Agent with strong automotive knowledge to support customers and dealer partners with vehicle service contract (VSC) claims, account inquiries, and issue resolution. This role requires a balance of customer service excellence, technical automotive understanding, and efficient claims processing in a fast-paced, high-volume environment.
Key Responsibilities
+ Handle 35+ inbound calls daily, assisting customers and dealers with claims, coverage questions, and account inquiries
+ Review and process vehicle service contract (VSC) claims, ensuring accuracy and policy compliance
+ Investigate and resolve complex, high-value claims involving repairs and maintenance
+ Communicate with dealerships, repair f...
Location: On-site – Irvine, CA
Schedule: Monday–Friday + rotating Saturday (1x every 2 months)
Industry: Automotive / Vehicle Service Contracts
Overview
We are seeking a Customer Service & Claims Agent with strong automotive knowledge to support customers and dealer partners with vehicle service contract (VSC) claims, account inquiries, and issue resolution. This role requires a balance of customer service excellence, technical automotive understanding, and efficient claims processing in a fast-paced, high-volume environment.
Key Responsibilities
+ Handle 35+ inbound calls daily, assisting customers and dealers with claims, coverage questions, and account inquiries
+ Review and process vehicle service contract (VSC) claims, ensuring accuracy and policy compliance
+ Investigate and resolve complex, high-value claims involving repairs and maintenance
+ Communicate with dealerships, repair f...