Customer Service and Administration Assistant

Full-time Other

About the Role

In this role, you will provide outstanding service to our customers to support the progress of their separation in a timely manner. The team is small but mighty as all of us believe in and are committed to our mission and values. In this role you will develop transferable skills and gain experience in the divorce and separation process. You will be required to work from our Richmond office, Monday to Friday. After three months of employment, you will be able to work in a hybrid way (three days in the office, two days at home, on a rota basis).

Key Responsibilities

• Provide outstanding customer service to our customers to support the progress of their separation in a timely manner.
• Help customers with queries (via phone and email), answering them in a timely and efficient manner delivering beyond our customers’ expectations and performing to the highest professional standards.
• Manage customer data accurately and efficie...