Customer Service Analyst

Full-time Other-General

The key responsibility of Customer Service Analyst (CSA) is to be the first point of contact for all walk-in customers at the Service Centre. The CSA is expected to provide high service standards to customers who visit the Service Centre.

Responsibilities

• Provide consistent and positive customer experience to all walk-in customers.
• To ensure accuracy and compliance for all customers' requests.
• Educating customers on the features and benefits of our digital tools.
• Handle and manage appeals, feedback and first level escalations.
• Constantly identify process improvements with the objective to improve overall customer experience.

Requirements

• At least a diploma or degree of any field
• Minimum 2 years of experience in customer service, preferably in the insurance industry
• Have a passion to deliver customer-centric service
• Good communication skills, strong attention to d...