Location
Randburg, Gauteng, South Africa
Posted
July 16, 2026
Job Description
Cool Ideas, leading ISP in Johannesburg requires an Customer Service Analyst to join our team
Job Description & Key Responsibilities:
- Provide first-line technical support and troubleshooting for customers
- Log, manage, and track faults with fibre line providers and third-party vendors
- Handle incoming customer calls, assisting with technical and general service-related queries
- Follow up on existing incidents and service requests to ensure resolution
- Maintain a high first-time resolution rate and customer satisfaction
- Accurately capture call details and update tickets in the system
Experience and Knowledge required:
- Minimum of 24 months call centre experience
- Minimum of 12 months technical support experience
- At least 1...