Customer Service Analyst

Full-time Dirección y consultoría

Role Overview
La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.

Working within the EMEA CSDA Operations Spain Application Support teams, contributing to client satisfaction by providing 1st line support to clients in order to resolve client´s incidents and requests following stablished procedures and tools. You will beproviding application software support services to all customers in Spain, while effectively logging all incidents in the support management system and collaborating with specialist support teams to deliver effective resolutions to customers.

Main responsibilities

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• Provide the first point of contact for both internal and external users;
  
• Participate in service management and service desk functions to support software, platforms, and hosted solutions, with a focus on critical incidents;
  
• Incident management, including log...