Customer Service Analyst

Experian

Full-time Information and Record Clerks
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Location
Granada, Andalusia, Spain
Posted
July 17, 2026

Job Description

Job Description

Working within the EMEA CSDA Operations Spain Application Support teams, contributing to client satisfaction by providing 1st line support to clients in order to resolve client´s incidents and requests following stablished procedures and tools. You will be providing application software support services to all customers in Spain, while effectively logging all incidents in the support management system and collaborating with specialist support teams to deliver effective resolutions to customers.

Main responsibilities:

  • Provide the first point of contact for both internal and external users;
  • Participate in service management and service desk functions to support software, platforms, and hosted solutions, with a focus on critical incidents;
  • Incident management, including logging, handling, escalation, prioritisation, and communication with end users;
  • Ensure that all services are delivered within agreed servi...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      July 17, 2026
    • Application Deadline
      August 26, 2026