Customer Service Agent

Full-time Management & Operations

We are looking for a Customer Service Agent for a Transport Provider company based in Dubai.

Location – Dubai, UAE

Salary – Depending on Experience

Key Skills & Experience

• Experience in a call centre, reservations, or customer support role (B2B preferred)
• Strong attention to detail and accuracy
• Ability to work in a fast-paced, high-volume environment
• Excellent written and verbal communication skills
• Strong organisational skills and ability to manage multiple tasks
• Technically literate
• A proactive and solution-oriented mindset
• Ability to work collaboratively across teams

Key Responsibilities

Customer Support

• Provide high-quality support to B2B customers and VIP clients via chat, phone, email, and internal systems
• Respond to queries promptly, professionally, and with a solution-focused approach
• Ensure all communica...