Location
Thorpe, Surrey, United Kingdom
Posted
July 20, 2026
Job Description
Customer Service Agent
Location: Egham, Surrey
Salary: Competitive DOE
Hours: 40 hours per week, Monday-Friday, shifts between 7:00am - 7:00pm
CTR Select is recruiting on behalf of their client based in Egham,and they are seeking a Customer Service Agent to join their Service Operations team.
This is an excellent opportunity for a customer-focused professional to support key international clients, managing service requests from initial contact through to resolution while ensuring service levels and customer satisfaction are consistently achieved.
Key Responsibilities
* Act as the primary point of contact for customer service and support enquiries.
* Manage support cases through their full lifecycle, ensuring timely resolution.
* Perform first-line diagnosis and qualification of issues.
* Coordinate engineers, logistics, travel arrangements, and spare parts as required.
* Escalate issues appropriately and within agreed s...
Location: Egham, Surrey
Salary: Competitive DOE
Hours: 40 hours per week, Monday-Friday, shifts between 7:00am - 7:00pm
CTR Select is recruiting on behalf of their client based in Egham,and they are seeking a Customer Service Agent to join their Service Operations team.
This is an excellent opportunity for a customer-focused professional to support key international clients, managing service requests from initial contact through to resolution while ensuring service levels and customer satisfaction are consistently achieved.
Key Responsibilities
* Act as the primary point of contact for customer service and support enquiries.
* Manage support cases through their full lifecycle, ensuring timely resolution.
* Perform first-line diagnosis and qualification of issues.
* Coordinate engineers, logistics, travel arrangements, and spare parts as required.
* Escalate issues appropriately and within agreed s...