Location
Newcastle upon Tyne, Tyne & Wear, United Kingdom
Posted
July 04, 2026
Job Description
Role : Customer Service Agent
Location: Newcastle upon Tyne, Uk
Type : Contract (InsideIR 35)
Mode : OnsiteJob Description (Brief Summary of the role)
At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We are looking for candidates to join our Customer Service Agent Team to provide support to customers that call us with enquiries and requests about their loan account.
You will be working 37.5hrs a week, covering between 8am - 8pm Monday to Friday, 9am - 6pm Saturday & Sunday on site at the Newcastle Contact Centre in DXC Mercury House. You are not expected to work Bank Holidays as the site does not open on these days. Shifts are scheduled within a 6-week rotation so that you can plan around shifts with plenty of notice.
As a Customer Service Agent, you will be expected to handle a variety of customer queries and processes with professionalism and confidence while reporting to a Custo...
Location: Newcastle upon Tyne, Uk
Type : Contract (InsideIR 35)
Mode : OnsiteJob Description (Brief Summary of the role)
At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We are looking for candidates to join our Customer Service Agent Team to provide support to customers that call us with enquiries and requests about their loan account.
You will be working 37.5hrs a week, covering between 8am - 8pm Monday to Friday, 9am - 6pm Saturday & Sunday on site at the Newcastle Contact Centre in DXC Mercury House. You are not expected to work Bank Holidays as the site does not open on these days. Shifts are scheduled within a 6-week rotation so that you can plan around shifts with plenty of notice.
As a Customer Service Agent, you will be expected to handle a variety of customer queries and processes with professionalism and confidence while reporting to a Custo...