Customer Service Agent - Davao

IBEX

Full-time Information and Record Clerks
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Location
Davao City, Davao Region, Philippines
Posted
June 22, 2026

Job Description

Overview

Level 1 Customer Service Representative on site in Call center.

Responsibilities

  • Manage incoming calls from customers.
  • Assess customer’s needs and guide the customer accordingly.
  • Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
  • Maintain acceptable call lengths while remaining friendly, informative and helpful.
  • Maintain productivity and quality standards.
  • Demonstrate appropriate sense of urgency for customer responses.
  • Escalate customer issues appropriately and correctly.
  • Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
  • Demonstrate knowledge and use of departmental resources, policies and procedures.
  • Reach campaign goals
  • All other duties as assigned.

    • Qualifications

    Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      June 22, 2026
    • Application Deadline
      August 01, 2026