Customer Service Agent - Bohol

Full-time Management & Operations

This job is based in Tagbilaran.

Responsibilities

• Manage incoming calls from customers.
• Assess customers’ needs and guide the customer accordingly.
• Use customer service and critical thinking skills to resolve customers’ issues and ease their concerns.
• Maintain acceptable call lengths while remaining friendly, informative and helpful.
• Maintain productivity and quality standards.
• Demonstrate appropriate sense of urgency for customer responses.
• Escalate customer issues appropriately and correctly.
• Demonstrate timely, accurate and professional customer service. Maintain a positive and professional demeanor and portray the company in a positive light.
• Demonstrate knowledge and use of departmental resources, policies and procedures.
• Reach campaign goals.
• All other duties as assigned.

Qualifications

• For candidates with Call Center Ex...