Location
thorsby, ab, Canada
Posted
July 20, 2026
Job Description
Become a vital part of the OTIP Group of Companies as a Customer Service Agent. This role focuses on responding to inquiries and resolving issues within a supportive, hybrid work environment.
We are looking for a dedicated Customer Service Representative with three years of experience in personal lines insurance. You will handle telephone inquiries, manage client service issues, and maintain documentation of insurance transactions. Your role is crucial in ensuring high-quality service while adhering to established standards and keeping information confidential.
Key Responsibilities:
• Direct telephone inquiries and document requests promptly
• Resolve product and service issues for clients
• Maintain and update insurance documents and logs
• Assist team members with guidance and coaching
• Attract potential clients by providing information on services
Requirements:
• AIC license required
• Experience in automobile and property insurance
• Proficient in ...
We are looking for a dedicated Customer Service Representative with three years of experience in personal lines insurance. You will handle telephone inquiries, manage client service issues, and maintain documentation of insurance transactions. Your role is crucial in ensuring high-quality service while adhering to established standards and keeping information confidential.
Key Responsibilities:
• Direct telephone inquiries and document requests promptly
• Resolve product and service issues for clients
• Maintain and update insurance documents and logs
• Assist team members with guidance and coaching
• Attract potential clients by providing information on services
Requirements:
• AIC license required
• Experience in automobile and property insurance
• Proficient in ...