Liaise with Customers via telephone and email providing a high level of Customer Service.
Ensure full accuracy and attention to detail in all interaction with internal/external customers.
Process orders received via telephone or email, accurately and within specified timelines.
Adhere to the Company’s internal customer service standards: Quality Performance Process; telephone greeting and manner; professional written communications; agreed response times, etc.
Check stock levels as required and advise customers of alternatives if necessary.
Ensure extensive product knowledge is maintained.
Display a flexible and co-operative approach at all times.
Any other reasonable duties which may be required by management from time to time.
Essential requirements
At least 1 year’s experience in a customer focused role