Location
Northampton, England, United Kingdom
Posted
July 20, 2026
Job Description
Job Description
Qualifications
- Build strong rapport with our customers by consistently delivering excellent customer service.
- Respond to and resolve customer queries in a timely, professional and commercially conscious manner.
- Work with 3rd party suppliers to ensure service levels are maintained and issues are resolved.
- Input and maintain accurate data for all customer interactions. This includes contact information, general enquiries, missed lift notifications, courtesy calls and new orders.
- Adopt our first-fix approach by identifying potential issues and proactively create solutions to prevent problems in the future.
- Complete weekly administration of customer accounts including data entry and invoice queries.
- Build strong internal and external relationships.
- Support the TRM senior management team
Qualifications
- 2 years’ experience working within a custom...