Location
Hinckley, Leicestershire, United Kingdom
Posted
June 13, 2026
Job Description
Are you a problem-solver with a passion for delivering top-tier customer service?
Do you thrive in a fast-paced environment, turning challenges into opportunities? If so, we have the perfect role for you!
We are looking for a Resolution Specialist to join a dynamic client experience team, acting as the first point of contact for any concerns or service issues.
Your mission? Deliver fast, membership-focused solutions while ensuring exceptional service and client satisfaction.
Day to Day
Handling member complaints & retention opportunities
Investigating issues thoroughly and working with internal teams to find quick, effective solutions
Keeping member records up to date and ensuring accurate service delivery
Supporting members with account activations and bookings
Collaborating with Business Development & Credit Control teams to streamline processes
YOU?
A can-do attitude and a thirst for knowledge
The ability to...
Do you thrive in a fast-paced environment, turning challenges into opportunities? If so, we have the perfect role for you!
We are looking for a Resolution Specialist to join a dynamic client experience team, acting as the first point of contact for any concerns or service issues.
Your mission? Deliver fast, membership-focused solutions while ensuring exceptional service and client satisfaction.
Day to Day
Handling member complaints & retention opportunities
Investigating issues thoroughly and working with internal teams to find quick, effective solutions
Keeping member records up to date and ensuring accurate service delivery
Supporting members with account activations and bookings
Collaborating with Business Development & Credit Control teams to streamline processes
YOU?
A can-do attitude and a thirst for knowledge
The ability to...